Web-Based Tools Management Engineer

Take ownership of the web-based tools that help internal teams and customers access critical technical content and services. As a Senior Web-Based Tools Management Engineer, you’ll guide tool development from early concepts through implementation while supporting portals, content management platforms, automation, cloud infrastructure, and customer-facing applications.

This role is ideal for a technology leader who enjoys turning business needs into useful, reliable tools. You’ll help shape the strategy for both quick-turn solutions and larger platform initiatives, explore ways to apply AI and automation, and work across engineering, infrastructure, security, vendors, and customer teams. The right candidate is entrepreneurial, technically curious, and motivated by seeing their work adopted in real-world operations.

Required Skills & Experience

· 5–8 years of experience in web content management, web-based development, or a related technology field

· Bachelor’s degree in Engineering, Computer Science, Web Development, or a related field—or equivalent experience

· Experience managing and implementing web-based information management or customer engagement tools

· Ability to translate customer and business requirements into technical specifications and product improvements

· Understanding of web application security, technical infrastructure, cloud governance, and automation

· Strong communication, problem-solving, project management, and cross-functional collaboration skills

Desired Skills & Experience

· Advanced degree in Engineering, Computer Science, or a related discipline

· Experience integrating AI and automation into web-based tools

· Experience with content management systems, portals, file-transfer tools, or collaboration platforms

· Experience with data center architecture, infrastructure design, or cloud governance planning

· Familiarity with telecommunications technologies and operational processes

· Experience managing vendors, development resources, or multiple concurrent projects

What You Will Be Doing

· Manage the development, enhancement, and support of internal and external web-based tools

· Create short-term and long-term strategies for improving tool efficiency and customer experience

· Define requirements and benchmark standards for information and content management platforms

· Guide the integration of AI and automation into new and existing tools

· Oversee security, software, infrastructure, hardware, and compliance requirements

· Manage tooling scripts, automation initiatives, vendor coordination, project updates, and implementation activities

Tech Breakdown

· 30% Web-Based Tool Development and Content Management

· 20% Platform Strategy, Requirements, and Roadmap Planning

· 20% AI Integration, Automation, and Scripting

· 15% Cloud Infrastructure, Governance, and Architecture

· 10% Security, Compliance, and Technical Standards

· 5% Vendor, Customer, and Cross-Functional Coordination

Daily Responsibilities

· Manage tool development projects from initial concept through implementation

· Gather requirements and coordinate with customers, business teams, engineers, and vendors

· Review platform security, infrastructure, software, hardware, and compliance needs

· Identify opportunities to improve tools through automation and AI capabilities

· Track project timelines, deliverables, risks, decisions, and implementation progress

· Communicate updates, resolve issues, and challenge processes that limit efficiency

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.