UX/UI Designer III (Contractor)
Philadelphia, Pennsylvania
Contract
Make connected-home technology easier to understand and use as a UX Content Designer for a customer-facing digital product. You’ll shape the words customers see across app features, settings, and support journeys, helping them manage their connected devices with greater clarity and confidence.
If you enjoy solving user experience challenges through clear, thoughtful language, this role gives you a chance to influence the full experience, not just polish individual lines of copy. You’ll work closely with designers and product managers, turn technical concepts into helpful guidance, and refine content as you learn what works best for customers.
· Experience in UX writing, content design, or digital product content
· Excellent writing and editing skills, with a strong focus on clarity and simplicity
· Ability to consider user needs, journeys, flows, and interactions—not just individual words
· Experience collaborating with UX designers, product managers, or cross-functional product teams
· Ability to manage multiple workstreams and adapt in a fast-moving environment
· Experience writing for mobile apps or customer-facing digital products
· Familiarity with smart-home technology, connectivity, or connected devices
· Experience using customer research, feedback, or performance insights to improve content
· Ability to maintain a consistent voice across products and communication channels
· Experience simplifying technical concepts for a broad audience
· Write and refine in-app content across customer journeys, features, and settings
· Turn technical concepts into clear, conversational, and actionable language
· Partner with designers and product managers to shape end-to-end experiences
· Identify opportunities to improve usability, consistency, and customer engagement
· Align app content with messaging across other customer channels
· Iterate on content using feedback, research, and performance insights
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
What you didn’t know about us:
- Competitive salary
- Health, Dental and Vision Benefits
- Short/Long Term Disability and Critical Care/Illness Protection
- Life Insurance and Retirement Plans
- Employee Assistance Program
- With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.