Transport & Facilities Technician - Houston, TX
Houston, Texas
Direct Hire
$80k - $85k
The Transport and Facilities Engineer plays a critical role in ensuring the reliability, performance, and operational readiness of network transport hubs and facility infrastructure in the Houston, TX market. This full-time, in-person position is responsible for installing, provisioning, maintaining, and troubleshooting transport equipment, dark fiber, DWDM systems, and related network elements across hub offices, data centers, collocation sites, and customer locations.
This position combines technical transport responsibilities with facility operations, including contractor coordination, facility maintenance, power systems and generator monitoring, building-related issues, alarms, and emergencies. The role works cross-functionally with Network Engineering, Sales Engineering, Service Delivery, Field Services, Provisioning, NOC, Voice Operations, IPENG, and Central Office Technicians to support new installations, resolve outages, and maintain service continuity.
Required Skills & Experience- 3 years of Telecommunications Facilities sites, Network Transport switching and Fiber installation experience.
- 1 year of computer experience, including data entry and database manipulation.
- Troubleshooting abilities on Dark Fiber and DWDM Transport
- Experience installing, maintaining, and provisioning Transport and MUX equipment.
- Experience with fiber connections and testing and accepting multi-level transport facilities.
- Ability to analyze and clear customer troubles and network outages.
- Ability to perform basic electrical work and determine when an electrical contractor is required.
- Ability to interact with customers on new installations, disconnects, and troubleshooting.
- Ability to interact with vendor personnel.
- Ability to maintain and record proper inventory levels.
- Ability to maintain logs, records, and databases as required.
- Communicate clearly and ask questions for clarification.
- Escalate risks to leadership.
- Collaborate openly and effectively with team members and across the organization.
- High School diploma or GED.
- College degree in telecommunications.
- Experience with Telecommunications Facilities sites.
- Experience with Network Transport switching.
- Experience with Fiber installation.
- Maintain and perform trouble and alarm isolation on Network Hub Switches and other network elements.
- Inspect Office Batteries, Power Plants, and Emergency Generators.
- Install, maintain, and provision Transport and MUX equipment in Network Transport Hub offices, collocation sites, Data Centers, and customer sites.
- Troubleshoot Dark Fiber and DWDM Transport.
- Interact with customers on new installations, disconnects, and troubleshooting.
- Cable, connect, and install peripheral equipment or customer premises and Data Center equipment.
- Analyze and clear customer troubles and network outages
- Place physical wiring, fiber connections, and test and accept multi-level transport facilities.
- Perform general maintenance on Network Transport Hub Equipment.
- Interact with vendor personnel.
- Coordinate with sales engineers, network engineers, and Service Delivery Installation Coordinators on the installation of cabinets, power, and hardware as needed for datacenter customers
- Assist other departments with office requirements.
- Act as the primary contact for building issues, emergencies, and repairs.
- Monitor contractor performance and work with outside vendors and contractors to ensure work is completed in facilities according to specifications.
- Assist with maintaining building security and work with the NOC to immediately respond to building emergencies and alarms on a 24/7 basis.
- Assist Facilities management in preparing the annual maintenance budget.
- Perform basic electrical work and determine when an electrical contractor is required.
- Transport goods or equipment to various assigned sites.
- Perform various other maintenance duties as assigned by management.
- Network Hub Switches
- Transport and MUX Equipment
- Dark Fiber
- DWDM Transport
- Fiber
- Network Transport Switching
- Office Batteries
- Power Plants
- Emergency Generators
- Data Center Equipment
- Customer Premises Equipment
- Inventory Management
- Databases
- Transport equipment installation, maintenance, and provisioning.
- Network hub switch trouble and alarm isolation.
- Dark Fiber and DWDM troubleshooting.
- Fiber connections and testing.
- Customer installation and troubleshooting support.
- Network outage troubleshooting.
- Facility and equipment maintenance.
- Power plant, battery, and generator inspections.
- Building issue, emergency, and repair coordination.
- Contractor and vendor coordination.
- Inventory management.
- Maintaining logs, records, and databases.
- Supporting other departments with office requirements.
- Transporting goods or equipment to assigned sites.
- Full-time position.
- In-person work location.
- Austin, TX 78702.
- 40 hours per week performance level.
- Additional overtime hours as the job requires.
- Some shift work may be occasionally required.
- Limited travel required on occasions.
- 401(k) matching.
- Dental insurance.
- Employee assistance program.
- Flexible spending account.
- Health insurance.
- Health savings account.
- Life insurance.
- Paid time off.
- Parental leave.
- Referral program.
- Vision insurance.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
What you didn’t know about us:
- Competitive salary
- Health, Dental and Vision Benefits
- Short/Long Term Disability and Critical Care/Illness Protection
- Life Insurance and Retirement Plans
- Employee Assistance Program
- With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.