SRE/Zscaler Operations Specialist*
Jacksonville, Florida
Contract
This opportunity puts you at the forefront of IT operations, managing over 150,000 mobile endpoints and partnering with vendors, engineering teams, and service desks. If you’re proactive, detail-oriented, and thrive in fast-paced settings, your expertise will be instrumental in disaster recovery, service improvement, and incident reduction. Enjoy a dynamic environment where your technical and people skills directly influence organizational stability and innovation.
Required Skills & Experience
- Strong expertise in Zscaler Proxy (ZPA, ZIA, ZDX)—deployment, support, troubleshooting, and architecture
- Knowledge of Zscaler Client Connector (ZCC)—packet capture and analysis
- Understanding of certificates, cryptography, and security protocols
- Experience with disaster recovery (DR), business continuity planning (BCP)
- Excellent documentation skills (KOPs, KBs, FAQs, operational docs)
- Proficiency with SIEM products (e.g., Splunk), monitoring tools, and dashboard creation
- Working knowledge of LAN, WAN, server data networks, and datacenters
- Strong grasp of OSI Model, TCP/IP stack, and firewall operations
- Experience supporting remote access solutions on Unix/Windows servers
- Ownership of project deliverables, configuration changes, and process improvement
- Automation and incident/problem/change management workflow improvement
- Strong analytical, organizational, and risk management skills
- Experience in IT risk management, security solutions, authentication, and authorization
- Ability to support and troubleshoot application deployment issues
- Effective communication skills for internal/external clients and vendor teams
Desired Skills & Experience
- Experience with MobileIron, Intune, and related device management platforms
- Familiarity with Smartsheet, Jira, and collaborative workflows
- Prior engagement with managed/hosted service providers for desktop or printing environments
- Network/Firewall expertise (load balancers, WAF operations)
- Previous people management or leadership skills within IT operations
What You Will Be Doing
Tech Breakdown
- 35% Operational Support (platforms: Zscaler, MobileIron, Intune, remote access)
- 25% Incident/Problem/Change Management & Disaster Recovery (DR) Coordination
- 20% Technical Troubleshooting & Vendor Engagement
- 10% Documentation & Process Improvement
- 10% Monitoring, Reporting, and Automation
Daily Responsibilities
- 40% Hands-On Ops Support & Troubleshooting (mobile endpoints, platform issues)
- 25% Disaster Recovery, Outage Management, Risk Analysis
- 20% Documentation, FAQs, Knowledge Base Updates
- 10% Team Collaboration (service desk, vendors, engineering)
- 5% Service Improvement & Release Planning
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
What you didn’t know about us:
- Competitive salary
- Health, Dental and Vision Benefits
- Short/Long Term Disability and Critical Care/Illness Protection
- Life Insurance and Retirement Plans
- Employee Assistance Program
- With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.