NOC Technician

Houston, Texas

Hybrid

Direct Hire

NOC Technician (2 Openings) – Houston, TX (Hybrid) | Full-Time

Join a growing telecom company based in Houston that delivers advanced voice, data, and network infrastructure solutions across enterprise environments. This opportunity is focused on supporting complex network operations within a 24/7 Network Operations Center (NOC), working across technologies like TCP/IP, BGP, OSPF, MPLS, DWDM, and enterprise-grade hardware from Cisco, Juniper, and Fortinet. This is a full-time role with two shift options: an overnight Tues–Sat shift (Texas-based, flexible location) and a daytime Mon–Fri hybrid role requiring onsite presence Wednesday and Thursday.

Here’s the cool part—this isn’t just a ticket-queue NOC role. You’ll be stepping in as a true Tier 2 escalation point, solving real network problems that impact customers in real time. If you’re someone who enjoys digging into complex issues, owning resolutions, and being the person others rely on when things get tough, this is your lane. You’ll gain exposure to a wide range of technologies, work alongside experienced engineers, and build deep, hands-on expertise in a high-visibility environment that directly impacts customer experience and uptime.

Shift Options:

Tues–Sat, 11:30 PM – 7:30 AM (Texas-based preferred, occasional onsite for training)
Mon–Fri, 7:30 AM – 4:30 PM (Hybrid – onsite Wed/Thurs required in Houston)

Contract Duration:
TBD (Full-Time; salary range pending)

Required Skills & Experience
· 2–5 years of experience in a NOC or technical support environment
· Strong hands-on networking experience supporting critical infrastructure
· Advanced knowledge of TCP/IP, LAN/WAN, VLANs
· Experience with routing protocols such as BGP and OSPF
· Experience troubleshooting voice, data/IP, transport, and email systems
· Familiarity with network hardware (Cisco, Juniper, Ciena, Adtran, Fortinet)
· Experience with ticketing/monitoring tools (ServiceNow, Netcool, Zabbix, etc.)
· Strong troubleshooting, analytical, and problem-solving skills
· Excellent written and verbal communication skills

Desired Skills & Experience
· Certifications such as CCNA, CCNP, CompTIA Network+, or JNCIA
· Experience in telecom or service provider environments
· Knowledge of MPLS, VPNs, DWDM, and hosted PBX systems
· Experience coordinating with vendors and field service teams
· Familiarity with disaster recovery and network operations procedures

What You Will Be Doing

Tech Breakdown
· 70% Network Troubleshooting & Incident Resolution
· 30% Monitoring, Maintenance & Support

Daily Responsibilities
· 60% Hands-On Troubleshooting & Issue Resolution
· 15% Escalation Handling & Coordination (Vendors/Internal Teams)
· 25% Monitoring, Documentation & Customer Communication

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Business team having a meeting in a modern office.

What you didn’t know about us:

Competitive salary
Health, Dental and Vision Benefits
Short/Long Term Disability and Critical Care/Illness Protection
Life Insurance and Retirement Plans
Employee Assistance Program
With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!

Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.