Field Service Technician
Woodbridge Township, New Jersey
Contract
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 2 months
Required Skills & Experience
- 2-4 years of field dispatch repair and hands-on hardware experience.
- Strong customer service and communication skills, with the ability to remain calm under pressure.
- Experience in troubleshooting and repairing POS or computer hardware systems.
- Basic understanding of networking concepts and restaurant technology environments.
- Ability to perform light physical/contractor tasks (drilling, mounting, etc.).
- Willingness to work evenings and participate in an on-call rotation as needed.
- Reliable transportation for travel between customer locations.
- Completion of the client-specific training and network cable termination training.
- Must pass the client certification exam to be eligible for field dispatch.
- Reliable transportation and clean driving record required (This is a driving position - reimbursed accordingly)
- Active driver's license.
What You Will Be Doing
- Provide exceptional customer service while supporting restaurant operators and staff.
- Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related equipment.
- Resolve technical issues efficiently and clearly communicate solutions to customers.
- Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements.
- Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs.
- Train restaurant employees for proper use of supported systems and equipment.
- Diagnose and repair product failures; order and replace parts as needed.
- Recommend appropriate products, services, or solutions based on customer needs.
- Apply working knowledge of kitchen operations and backend workflows to ensure seamless technology integration.
- Follow established procedures and guidelines while working with minimal to no supervision.
- Report to a Team Lead or Field Services Manager.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
What you didn’t know about us:
- Competitive salary
- Health, Dental and Vision Benefits
- Short/Long Term Disability and Critical Care/Illness Protection
- Life Insurance and Retirement Plans
- Employee Assistance Program
- With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.