Field Service Technician

Our client is looking for a Field Service Technician for a 7-month contract in Shakopee, MN 55379.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 7 months

Required Skills & Experience

• Minimum 2 to 3+ years of field service experience, specifically in commercial printers.
• Able to do extensive traveling via plane and/or car.
• Commercial/large printer experience; Lexmark printer certification.
• Experience working on commercial printers and have an electronics / mechanical aptitude.
• Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools.
• Working knowledge of the Microsoft Office application suite, including MS Outlook.
• Experience with multi-platform Windows O/S.
• Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, and Windows configuration.
• Ability to work independently in a retail environment.
• Ability to lift up to 50lbs.
• Excellent customer service skills and professionalism.
• Able to communicate effectively both written and verbally with key stakeholders, leadership, partners, team members, other organizations, and customers.
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
• Demonstrated capability to achieve results in a fast-paced, client-driven environment.

What You Will Be Doing

• Project focuses on upgrading advanced commercial printers at retail locations.
• Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing the toner drum, transfer belt, and image unit.
• Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems.
• Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment.
• Install and remove equipment and systems as required.
• Responsible for the day-to-day operation of applications and equipment, and serves as a customer contact on technical and service-related problems.
• Ensure that all schedules, transmission, online systems, and problems are resolved in an accurate and timely manner.
• Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes.
• Determine the most cost-effective repair/resolution to minimize customer downtime

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.