Field Service Technician
Chattanooga, Tennessee
Contract
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 3 months
Required Skills & Experience
- At least a year of field dispatch repair and hands-on hardware experience (printers, PCs, POS, etc.), break-fix, use of power tools (e.g., drills), and familiarity with the ticketing system.
- Knowledge of computer?hardware, software, printers, networking, cable management/installation, and common restaurant technologies.
- Ability to diagnose and resolve technical issues effectively.
- Possess strong communication skills, attention to detail, and strong technical ability.
- Ability to manage multiple tasks, prioritize issues, and maintain accurate records.
- Willing to utilize a ladder (10 ft. reach).
- Able to lift 50 lbs.
- Excellent organizational and time management abilities.
- Ability to work independently as well as in a team environment.
- Strong customer service skills with the ability to communicate technical information to non-technical audiences.
- CompTIA A+ preferred
- Reliable transportation and clean driving record required (This is a driving position - reimbursed accordingly)
- Active driver's license.
What You Will Be Doing
- Diagnose and perform service, repair, and/or installation of computer products including system hardware, software, MFD printers, wide format printers, PC's, laptops, POS, single and multi-processor servers, and wired/wireless networking.
- Perform account management and maintenance for various applications and systems
- Implement basic cable management: Organizing cables using trays, raceways, or ties to prevent damage and improve airflow.
- Provide technical assistance to customers while onsite
- Perform routine maintenance on laser and wide-format printers to ensure optimal performance and prevent breakdowns.
- Responsible for personal quality of workmanship and taking all necessary precautions to prevent customer service disruptions.
- Maintain accurate records of service activities, including repairs, maintenance, and customer interactions
- Maintain OEM certifications as assigned and required
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
What you didn’t know about us:
- Competitive salary
- Health, Dental and Vision Benefits
- Short/Long Term Disability and Critical Care/Illness Protection
- Life Insurance and Retirement Plans
- Employee Assistance Program
- With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.