Field Operations Manager
Bellingham, Washington
Direct Hire
$120k - $125k
Company: DNG / StarTouch Communications
Employment Type: Contract-to-Hire (CTH) or Direct Hire
$125k target base salary
Reports To: VP of Network Engineering Position Overview DNG / StarTouch Communications is seeking a highly capable and results-driven Field Operations Manager (FOM) to lead a distributed team of Field Technicians supporting our wireless network infrastructure across Washington, Oregon, and Northern California.
This role is accountable for both ongoing field operations of active (on-air) network assets as well as the deployment of new network builds, link construction, and circuit turn-ups. The ideal candidate is a strong leader of both people and projects, with a deep understanding of operational milestones, service delivery, and network performance accountability. Key Responsibilities Field Operations Leadership · Lead and manage a geographically dispersed team of Field Technicians across WA, OR, and NorCal.
- Maintain a high-performance culture focused on network reliability, uptime, and rapid issue resolution.
- Oversee day-to-day field operations for existing network assets, ensuring high availability and SLA adherence.
- Own the construction (CX) lifecycle from planning through completion, ensuring milestone alignment and delivery commitments.
- Forecast, track, and actualize key project milestones, deliverables, and timelines.
- Coordinate closely with the NOC for escalations, outages, and maintenance activities.
- Implement and optimize processes to improve operational efficiency and service quality.
- Coordinate equipment procurement and Bill of Materials (BOM) planning to support both operations and project builds.
- Ensure alignment of vendor activities with project timelines and quality standards.
o Site Acquisition
-
- RF Engineering
- Finance
- Network Engineering
- NOC
- Field Operations
- Serve as a key liaison ensuring field execution aligns with design, financial, and operational goals.
- Present on project status, operational performance, risks, and mitigation strategies.
- 3+ years of experience leading distributed field teams.
- Strong experience in:
-
- Network construction (CX) lifecycle
- Vendor management and coordination
- Proven ability to manage complex, multi-site deployments and operations simultaneously.
- Demonstrated success in meeting milestones, deadlines, and service-level commitments.
- Strong leadership, organizational, and problem-solving skills.
- Effective communicator with experience presenting to executive leadership.
- Familiarity with Tier 1 telecom project management and operational systems.
- Background in microwave networks, fixed wireless, or similar infrastructure environments.
- Knowledge of network performance metrics, uptime standards, and field operations best practices.
- Ownership mentality with a focus on execution and results
- Deep understanding of milestones, deliverables, and operational commitments
- Ability to balance urgent operations issues with long-term project delivery
- Collaborative, proactive, and detail-oriented
- Work directly with executive leadership and influence key operational outcomes
- Opportunity to transition from contract to long-term leadership role (if CTH)
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
What you didn’t know about us:
- Competitive salary
- Health, Dental and Vision Benefits
- Short/Long Term Disability and Critical Care/Illness Protection
- Life Insurance and Retirement Plans
- Employee Assistance Program
- With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.