Desktop Support Technician
Winfield, Kansas
Contract
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 2 months
Required Skills & Experience
- 3-7 years’ experience supporting PC Hardware and software.
- Excellent customer service skills and experience.
- Deep understanding of diagnosing, troubleshooting, and replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue screen, Outlook, connecting network printers) as well.
- Strong understanding or work experience of server and network support within an enterprise.
- Energetic, Professional, heads-down, social, and process driven.
- Comfortability providing hands & feet support for Server and Network highly preferred.
- Experience working in an enterprise environment.
- Ability to handle multiple projects.
- Ability to set up, configure, and add all hardware.
- Experience with asset management. Install, move, add, and change large IMAC events expected for client printer migration and PC refreshes.
- Repair, test, image, and clean PC’s, laptops, monitors, printers, and other related hardware.
- Maintain, analyze, and troubleshoot software and computer peripherals.
- Assure that all tickets requiring follow-up work and/or calls receive appropriate attention.
- Assist with installations, configurations, upgrades, patching, and other maintenance activities of server equipment.
- Perform backup, recovery, and security procedures both planned and during emergencies.
- Follow established procedures to detect, diagnose, and accurately report outages of critical site applications.
- Assist with diagnosis of network hardware and performance problems.
- Perform approved installation, configuration, and maintenance of physical network.
- Perform network system administration tasks both planned and during emergencies.
- Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site.
- Back up and burn end-user data.
- Assist in developing and documenting improvements to current processes.
- Assist other coworkers in resolving end users’ technical issues across the program.
- Assist the Site Leader in the execution of established processes and escalations.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
What you didn’t know about us:
- Competitive salary
- Health, Dental and Vision Benefits
- Short/Long Term Disability and Critical Care/Illness Protection
- Life Insurance and Retirement Plans
- Employee Assistance Program
- With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.