Desktop Support Technician
Rutland, Vermont
Contract
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 3 months
Required Skills & Experience
- 3 – 5 years’ experience supporting PC Hardware and software.
- Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues.
- Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.
- Experience supports an engineering and/or manufacturing enterprise environment.
- Ability to handle multiple projects.
- Experience working in enterprise environment.
- Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction.
- Demonstrate high energy are desired given fast-paced environment.
- Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.
- Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
- Soft skills.
- Ability to work with strong personalities. Coachable, Team Player able to meet customer expectations regularly and respond well to feedback from leadership.
- Understanding or work experience of server and network support within an enterprise to provide Smart hands / feet support.
- Both to get work done independently, and for attendance for availability to work scheduled hours.
- Trusted to work proactively is a key attribute given limited site IT Leadership.
- Ability to setup, configure and add all hardware.
- Comfortable with face-to-face interactions as will be required to provide technical support to end users in person at the customer's site.
- Be able to account for work using a visual task board, Service-Now Ticket System, and during regular team stand-up meetings.
- Repair, test, image, and clean PC’s, laptops, monitors, printers, and other related hardware.
- Maintain, analyze, and troubleshoot software and computer peripherals.
- Assure that all tickets requiring follow-up work and/or calls receive appropriate attention.
- Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment.
- Perform backup, recovery, and security procedures, both planned or during an emergency.
- Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
- Assist with diagnoses of network hardware and performance problems.
- Perform approved installation, configuration, and maintenance of the physical network.
- Perform network system administration tasks both planned and during an emergency.
- Back up and burn end user data.
- Assist in developing and documenting improvements to current processes. Assist other coworkers in the resolution of end users’ technical issues across the program.
- Assist Site Leader in the execution of established processes and escalations.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
What you didn’t know about us:
- Competitive salary
- Health, Dental and Vision Benefits
- Short/Long Term Disability and Critical Care/Illness Protection
- Life Insurance and Retirement Plans
- Employee Assistance Program
- With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.