Desktop Support Technician
Laconia, New Hampshire
Contract
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 3 months
Required Skills & Experience
- 3+ years of desktop, deskside, or field support experience.
- Strong knowledge of Windows 10 and Windows 11.
- Experience supporting Microsoft Office and Microsoft 365 applications.
- Experience using ServiceNow or similar ticket management systems.
- Understanding of TCP/IP networking fundamentals.
- Experience supporting printers, peripherals, scanners, and mobile devices.
- Excellent customer service and communication skills.
- Ability to prioritize multiple tasks in a fast-paced manufacturing environment.
- Manufacturing or industrial environment experience.
- Experience supporting Zebra or similar label printers.
- Knowledge of network switches, wireless infrastructure, and Smart Hands support activities.
- Familiarity with asset management and hardware lifecycle programs.
- Relevant technical certifications (CompTIA A+, Network+, Microsoft, or equivalent).
- Deliver deskside support for hardware and software incidents affecting laptops, desktops, and workstations.
- Troubleshoot and resolve Windows operating system issues, application issues, and peripheral device problems.
- Provide VIP and executive support when required.
- Support Microsoft 365 applications and standard business productivity tools.
- Assist users with account access, device setup, and day-to-day technical issues.
- Image, configure, deploy, and replace desktops, laptops, tablets, and mobile devices.
- Perform hardware upgrades, break/fix repairs, and warranty coordination.
- Execute refresh, migration, and asset management activities.
- Maintain accurate asset inventory and asset tracking records.
- Support patching and device compliance activities according to customer standards.
- Support printers, label printers, handheld scanners, RF devices, and related workplace technology.
- Troubleshoot manufacturing-related endpoint devices and local site technologies.
- Assist with lab systems, virtual machine environments, and operational technology (OT) support as directed.
- Perform technology setup and support for conference rooms and collaboration spaces.
- Provide onsite "hands and feet" support for customer infrastructure and network teams.
- Assist with switch, wireless access point, UPS, and network hardware activities following customer procedures.
- Support cabling, rack, and equipment installation projects.
- Participate in site moves, adds, changes, and infrastructure upgrades.
- Coordinate with remote engineering teams during maintenance and project activities.
- Manage incidents and service requests through ServiceNow or approved ticketing tools.
- Meet service level expectations and maintain accurate ticket documentation.
- Communicate effectively with users, site leadership, and support teams.
- Identify trends and opportunities for process improvement.
- Maintain compliance with customer security, safety, and operational standards.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
What you didn’t know about us:
- Competitive salary
- Health, Dental and Vision Benefits
- Short/Long Term Disability and Critical Care/Illness Protection
- Life Insurance and Retirement Plans
- Employee Assistance Program
- With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.