Credit and Collections Analyst
Charlotte, North Carolina
Contract
This is a high-impact opportunity for someone passionate about problem-solving and customer relations. If you have a knack for resolving complex invoice disputes, analyzing large datasets, and communicating directly with enterprise customers, this role offers incredible growth potential. Not only will you work with some of the most prestigious companies globally, but you’ll also experience a flexible hybrid schedule that supports work-life balance. The team values continuous learning, and you’ll be supported every step of the way in developing your skills—particularly in Excel, dispute resolution, and collections processes. Ready for a role where you can make a difference? This could be the opportunity you’ve been waiting for!
What You Will Be Doing
As a Credit Collections Analyst, you’ll be responsible for managing a high-volume portfolio of Fortune 500 accounts. You’ll resolve invoice disputes, manage deductions and claims, and ensure payments are collected timely. You will use advanced Excel and Oracle ERP tools to analyze large datasets, track AR, and resolve customer inquiries efficiently.
- Collection activities: Manage collections for an assigned portfolio, ensuring timely follow-up and adherence to responsible collection practices.
- Customer communication: Follow up with customers within a customer-focused framework, proactively identifying and resolving payment issues.
- Invoice analysis: Analyze customer invoices to ensure that contract terms and conditions are being met.
- Cash applications: Handle cash applications and account adjustments based on Treasury backup.
- Customer inquiries: Resolve customer email and phone inquiries within a 24-hour turn-around.
- Information gathering: Collect and provide necessary credit and collections reference information.
- Ad hoc projects: Complete special projects and related deliverables as assigned.
- Managing priorities: Balance competing priorities and meet tight deadlines.
- Claims and disputes: Handle dispute resolution for Fortune 500 customer accounts by investigating claims, deductions, or disputes to determine validity.
- Problem-solving: Resolve issues and answer questions with limited information.
- Initiative: Take the initiative to research and identify solutions for uncommon issues or inquiries.
Required Skills & Experience
- 1-5 years of experience in Credit & Collections, with a focus on dispute resolution for enterprise/B2B clients (ideally Fortune 500).
- Advanced Excel skills (VLOOKUP, XLOOKUP, Pivots, Formulas) for data analysis and reconciliation.
- Familiarity with Oracle ERP (preferred).
- Strong communication skills for managing customer inquiries and dispute resolution.
- Ability to handle high-volume collections in a fast-paced environment.
- Experience analyzing invoice disputes, deductions, and claims.
Desired Skills & Experience
- Experience with contract analysis to identify root causes of disputes (e.g., pricing, compliance, billing errors).
- Strong negotiation skills to resolve objections and secure payment commitments.
- Prior experience in an accounting or finance environment.
- Ability to thrive in a multi-functional role and collaborate across departments.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
What you didn’t know about us:
- Competitive salary
- Health, Dental and Vision Benefits
- Short/Long Term Disability and Critical Care/Illness Protection
- Life Insurance and Retirement Plans
- Employee Assistance Program
- With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.