Carrier Relations Analyst

Turn telecom billing data into measurable savings as a Carrier Relations Analyst supporting the financial health of a complex network environment. You’ll manage the full lifecycle of third-party network spend—from invoice review and contract validation to dispute resolution, credit recovery, and cost analysis.

This role is perfect for someone who enjoys finding the numbers that don’t add up and isn’t afraid to challenge vendors when they do. You’ll combine strong analytical skills with confident relationship management to uncover billing errors, eliminate inactive charges, improve network costs, and help ensure every carrier delivers against its contractual commitments.

Required Skills & Experience

· 3–5 years of experience in telecom billing, revenue assurance, carrier relations, telecom expense management, financial analysis, or network cost management

· Experience working with an ISP, CLEC, fiber provider, telecommunications company, or similar organization

· Advanced Microsoft Excel skills, including VLOOKUPs, INDEX/MATCH, pivot tables, and data modeling

· Understanding of telecom billing structures, including MRC/NRC, circuit IDs, Type-II loops, demarcations, and peering agreements

· Strong attention to detail and ability to analyze invoices, contracts, inventories, and cost data

· Bachelor’s degree in Finance, Accounting, Business Administration, Telecommunications, Information Systems, or a related field preferred—or equivalent experience

Desired Skills & Experience

· Experience with telecom expense management, OSS, or automated invoice auditing platforms

· Basic SQL skills for querying network inventory or billing databases

· Experience managing carrier or vendor disputes through resolution

· Familiarity with wholesale circuits, IP transit, dark fiber leases, or data center cross-connects

· Experience tracking vendor credits, SLA performance, and financial recovery

· Knowledge of network cost optimization, circuit grooming, or provisioning analysis

What You Will Be Doing

· Manage the monthly review and automated auditing of wholesale carrier invoices

· Reconcile vendor invoices against internal circuit inventories and negotiated contract rates

· Identify overcharges, inactive circuits, SLA violations, billing errors, and other cost discrepancies

· Build documentation and financial support for vendor disputes and credit claims

· Track disputes, credits, recovery metrics, and resolution timelines

· Analyze network costs and vendor performance to identify opportunities for COGS reduction

Tech Breakdown

· 30% Invoice Auditing and Inventory Reconciliation

· 25% Dispute Management and Credit Recovery

· 20% Telecom Cost Analysis and Optimization

· 15% Carrier and Vendor Relationship Support

· 10% Reporting, Financial Analysis, and Performance Tracking

Daily Responsibilities

· Review carrier invoices, rate sheets, contracts, and circuit inventories

· Investigate billing discrepancies, inactive services, overcharges, and missed credits

· Prepare evidence and submit disputes to carrier billing and account teams

· Track open disputes, approved credits, recovery amounts, and resolution timelines

· Analyze vendor costs, network performance, and pricing trends

· Participate in vendor reviews and follow up on unresolved billing or service issues

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.