Assisted Operations - NOC Technician (Annapolis Junction, MD)

Title: Assisted Operations - NOC Technician (Annapolis Junction, MD)

We are seeking a NOC Technician for a contract opportunity in Annapolis Junction, MD, supporting large-scale managed customer networks. This position will work within a Network Operations Center environment and will be responsible for network alarm monitoring, fault management, incident/ticket management, troubleshooting, and technical escalation. This is a hybrid position requiring onsite work in Annapolis Junction, MD on Tuesdays and Thursdays.

This is an excellent opportunity for a hands-on NOC professional who enjoys working in a mission-critical network environment. You will gain exposure to real-time network monitoring, alarm management, network fault isolation, outage response, and SLA-driven managed services operations. The ideal candidate is dependable, technically curious, comfortable working independently, and able to remain focused during overnight network operations.

Contract Duration: Long-term Contract

Work Location: Annapolis Junction, MD – Hybrid
Onsite Requirement: Tuesdays & Thursdays
Shift: 10:00 PM – 6:00 AM
Schedule: Sunday–Thursday OR Tuesday–Saturday
Estimated Work Week: 40–45 hours

Required Skills & Experience

· Previous experience working in a NOC, Network Operations, Network Surveillance, or similar technical support environment

· Experience monitoring and responding to network alarms and events

· Understanding of network fault isolation, troubleshooting, and repair processes

· Experience creating, updating, tracking, and closing incident or repair tickets

· Ability to identify network-impacting events and appropriately escalate technical issues

· Understanding of network outages, service degradation, and incident management

· Ability to work independently with minimal supervision during overnight operations

· Strong written and verbal communication skills

· Ability to coordinate with technical teams and field resources during network incidents

· Must be comfortable working the 10:00 PM–6:00 AM overnight shift

· Must be flexible to work Sunday–Thursday or Tuesday–Saturday

· Must be able to work onsite in Annapolis Junction, MD on Tuesdays and Thursdays

Desired Skills & Experience

· Previous experience supporting telecommunications or wireless networks

· Understanding of network-generated alarms and their potential impact on network services

· Telecom or wireless network operations experience

· Experience working in an SLA-driven Managed Services environment

· Experience supporting critical network outages and emergency events

· Experience coordinating with Tier II/Tier III engineering and field operations teams

· Strong troubleshooting, problem-solving, and incident-management skills

What You Will Be Doing Tech Breakdown

· 35% Network Alarm Monitoring & Event Management

· 25% Network Fault Isolation & Troubleshooting

· 20% Ticket / Case / Change Management

· 10% Technical Escalation & Field Coordination

· 10% Emergency Response & Special Projects

Daily Responsibilities

· 70% Hands-On Network Operations & Monitoring

· 20% Team Collaboration, Escalation & Communication

· 10% Documentation & Assigned Projects

You will actively monitor managed customer networks and ensure that equipment alarms and incidents are promptly identified and actioned. Responsibilities include validating network alarms, creating and maintaining repair tickets, performing initial fault isolation and troubleshooting, and escalating issues to the appropriate technical teams.

You will support Network Fault Management by identifying and responding to network impairments and assisting with network fault isolation and repair.

You will provide Event Management Support, ensuring supervisors are promptly notified of significant network, environmental, or infrastructure events requiring formal event notification.

You will manage cases and change activities, including opening, updating, tracking, and closing repair activities in the appropriate systems. You may also coordinate and direct field resources when facility impairments or network outages require onsite intervention.

During critical or catastrophic network events, you will provide emergency response support and assist Tier III teams with network restoration activities.

You will actively manage the shift workload by ensuring alarms and tickets are appropriately actioned, continuously monitoring network conditions, and maintaining accurate shift briefs for operational continuity.

You may also be assigned special projects with defined deadlines and will be expected to independently manage and complete those assignments.

Success in this position requires personal accountability, initiative, teamwork, professional communication, and the ability to take ownership of network issues with minimal supervision.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.